What size am I? – Sizing varies between items so we suggest you to carefully review each item description on fit recommendations and sizing charts.

Will items be restocking? – To see what items will be releasing, follow our Instagram & Twitter for the latest information!

Where is my order? Where can I find my tracking?  – For all shipped packages, you will receive your tracking number via email or text depending on which contact information you provided when placing your order.

Can I change/cancel my order? – You can contact us at support@justineskyeapparel.com but we cannot guarantee the change can be made.

Where do you Ship?-  We currently ship to North America (US, Canada), Asia (South Korea, Japan, Singapore), Europe (most countries) and Oceania (Australia, New Zealand).

Will I have to pay for customs fees and import duties on international shipments?  - Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

 What if my package was returned to sender? -  If your package has been returned to sender then we can send it back out for the cost of shipping or provide a refund. If you think your package has been returned to sender but we have not contacted you, let us know by contacting support@justineskyeapparel.com.  We may not be able to send international packages back out, so please ensure you have the correct shipping address at the time of purchase. 

What is your return and exchange policy? – Please see our policy here

What if my item is damaged, defective, or incorrect?  - If you have received a damaged/defective or incorrect item, reach out to us at support@justineskyeapparel.com with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will take care of it from there for you!

How much does shipping cost? - Shipping costs are based on the weight of the package and the ship to address. You will see the shipping calculation for your order at the checkout stage.